Lancashire Business Training

The Training Arm of Office Deputy

IT Training Specialists

www.lbtraining.co.uk

Lancashire Business Training

 

Customer Service

Retain your customers!

 

Improve your profits through better Customer Service.

 

Delegates will learn:

 

• Customer Loyalty.

• The influence of perception on value.

• How to create the ‘wow factor’.

• Your individual personality type and how it can work for you.

• Understand how to add value – what makes your company unique.

• Amaze your customers and achieve repeat business.

 

How to achieve good customer service,

above and beyond the call of duty.

Booking Now

Excel 2007

Word 2007

PowerPoint 2007

Sage 50 - Getting Started

 

Other Courses

Excel: Intermediate & Advanced

Word: Beginners & Intermediate

Powerpoint

Sage: Getting Started

Publisher & Project

Testimonials

Read all about the experiences of previous attendees and how we have helped them get the most from their computers.